Cancellation & Refund Policy

Effective Date: [DD/MM/YYYY]

Compannio wants booking arrangements to be clear and fair for both Customers and Companions.

1. Customer Cancellation

A Customer may cancel a booking through the available cancellation mechanism.

The applicable cancellation charge, if any, will be displayed before or at the time of cancellation.

Unless otherwise specified for a particular service:

The exact cancellation rules applicable to a booking will be communicated before confirmation.

2. Companion Cancellation

If a Companion cancels a confirmed booking, Compannio may attempt to arrange an alternative Companion where reasonably possible.

If an alternative cannot be arranged, the Customer may be eligible for a refund of the applicable booking amount.

3. Companion Does Not Arrive

If a Companion fails to arrive at the agreed meeting point without reasonable explanation, the Customer should contact Compannio promptly.

Compannio will investigate the matter and determine the appropriate refund or alternative arrangement.

4. Customer Does Not Arrive

If a Customer fails to attend a confirmed booking or cannot be reached at the agreed meeting point, the booking may be treated as a Customer no-show and the applicable cancellation policy may apply.

5. Late Arrival

If either party is delayed, they should communicate the delay as soon as reasonably possible.

Additional waiting time or charges, where applicable, will be communicated separately.

6. Safety-Related Cancellation

A Customer or Companion may end a booking where they reasonably believe that continuing would create a safety risk.

Safety-related complaints should be reported to Compannio as soon as possible.

7. Prohibited or Misrepresented Bookings

Compannio may cancel a booking without refund where the booking involves prohibited, unlawful, fraudulent or materially misrepresented activity, subject to applicable law.

8. Refund Processing

Approved refunds will be initiated through the applicable payment method.

The time taken for the refund to reach the Customer may depend on the payment provider or financial institution.

9. Transportation Costs

Transportation arranged separately by the Customer is not part of the Compannio booking fee unless expressly stated.

Transportation costs paid directly by the Customer are generally non-refundable by Compannio because they are third-party transportation expenses.

10. Disputes

If you believe a refund has been incorrectly denied, contact Compannio Support with your booking details.

We will review the circumstances and respond within a reasonable period.

11. Changes

Compannio may modify this policy from time to time. The latest version will be published on the Platform.

Contact: [SUPPORT EMAIL] [SUPPORT PHONE]