Contact & Grievance Redressal

Compannio is committed to providing a responsive mechanism for questions, complaints and concerns.

1. Customer Support

For booking, payment or service-related assistance:

Email: [SUPPORT EMAIL] Phone: [SUPPORT NUMBER] Support Hours: [DAYS & HOURS]

2. Safety Complaints

For urgent safety concerns relating to a booking:

Email: [SAFETY EMAIL] Phone: [SAFETY NUMBER]

If you are in immediate danger or require emergency medical assistance, contact the appropriate emergency services first.

3. Privacy Complaints

For privacy or personal-data concerns:

Privacy Contact: [NAME / ROLE] Email: [PRIVACY EMAIL]

4. Grievance Officer

Name: [GRIEVANCE OFFICER NAME] Designation: Grievance Officer Email: [GRIEVANCE EMAIL] Phone: [PHONE] Address: [ADDRESS]

5. How to Submit a Complaint

Please provide:

6. Complaint Handling

Compannio will acknowledge and review complaints within the timelines applicable under law and its internal grievance process.

We may contact you for additional information.

7. Confidentiality

We will handle complaints and related personal information with appropriate confidentiality, subject to legal and operational requirements.

8. False or Malicious Complaints

Compannio may take appropriate action against intentionally false, fraudulent or abusive complaints, while ensuring legitimate grievances can be raised without fear of retaliation.

Last Updated: [DATE]