Compannio
Privacy Policy
Effective Date: [DD/MM/YYYY] Last Updated: [DD/MM/YYYY]
Compannio ("Compannio", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how Compannio collects, uses, stores, shares and protects personal information when you use our website, application, platform or services.
By using Compannio, you acknowledge that you have read this Privacy Policy.
1. Information We Collect
Depending on how you use Compannio, we may collect:
Personal Information
Name
Mobile number
Email address
Age/date of birth
Gender, where relevant to a service
Profile photograph
City and locality
Account information
Booking Information
Service requested
Booking date and time
Meeting location
Duration
Destination, where applicable
Information required to fulfil the booking
Companion Verification Information
Companions may be required to provide identity and other verification information, including documents reasonably required for onboarding and safety purposes.
Payment Information
Payments may be processed through third-party payment providers. Compannio may receive transaction-related information but generally does not directly store complete card, banking or other payment credentials unless expressly stated.
Communication Information
We may collect communications, support requests, complaints, ratings and reviews submitted through the Platform.
Device and Technical Information
We may collect information such as IP address, browser type, device information, operating system, usage information and similar technical information.
Location Information
Where required for a booking or Platform functionality, we may process location information provided by you or generated through relevant Platform features.
2. Why We Use Your Information
We may use personal information to:
Create and manage accounts.
Process and manage bookings.
Match Customers with suitable Companions.
Communicate with Customers and Companions.
Process payments and refunds.
Verify Companion identities.
Improve safety and prevent fraud or misuse.
Respond to complaints and support requests.
Improve our Platform and services.
Send service-related communications.
Send promotional communications where permitted and where applicable consent is obtained.
Comply with legal and regulatory obligations.
We aim to collect and use information only for purposes that are lawful, specific and reasonably necessary for providing and improving Compannio's services.
3. Sharing of Information
We may share relevant information with:
Customers and Companions where necessary to fulfil a booking.
Payment service providers.
Technology and hosting providers.
Identity or verification service providers.
Customer-support providers.
Professional advisers.
Government, law-enforcement or regulatory authorities where required by law.
We do not intend to sell personal information to third parties.
4. Information Shared Between Customers and Companions
To facilitate a booking, certain information may be shared between a Customer and Companion, such as name, relevant booking details, meeting location and contact information where necessary.
We encourage users not to share unnecessary personal, financial or confidential information.
5. Sensitive Information
Customers should avoid providing unnecessary medical, financial or other highly sensitive information through free-text fields.
Where information relating to a person's health or other sensitive circumstances is necessary for a particular service, Compannio will handle such information in accordance with applicable law and its stated purpose.
Compannio does not provide medical advice or treatment merely because such information is collected for a booking.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining records, resolving disputes, preventing fraud and complying with legal obligations.
When information is no longer required, we will take reasonable steps to delete or anonymise it, subject to applicable legal requirements.
7. Data Security
Compannio uses reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
No digital system can guarantee absolute security.
8. Data Breaches
Where required by applicable law, Compannio will take appropriate steps in response to a personal-data breach, including notifying affected individuals and relevant authorities in accordance with applicable legal requirements.
9. Your Rights
Subject to applicable law, you may have rights relating to your personal information, including the ability to:
Request access to information we hold about you.
Request correction of inaccurate information.
Request deletion where legally permissible.
Withdraw consent where processing is based on consent.
Raise a grievance or complaint.
Request information regarding our processing of your personal data.
Requests may be submitted to:
Privacy / Data Protection Contact: [NAME / ROLE] [EMAIL]
10. Children's Data
Compannio's services are not intended for children unless expressly permitted for a specific service and supported by appropriate legal safeguards and parental/guardian consent where required.
Users must not knowingly provide personal information of children except where legitimately required for a service and with the appropriate authority or consent.
11. Cookies
Compannio may use cookies and similar technologies. Please see our separate Cookie Policy.
12. Third-Party Services
Compannio may use third-party services for payments, hosting, analytics, communication, maps, identity verification and other functions.
Those providers may process information in accordance with their own privacy policies and applicable contractual requirements.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The updated version will be published on the Platform with a revised "Last Updated" date.
14. Contact
For privacy-related questions or requests:
[LEGAL ENTITY NAME] Compannio [REGISTERED ADDRESS] Email: [PRIVACY EMAIL] Phone: [SUPPORT NUMBER]
Items shown in square brackets are placeholders to be completed before publication.